Understanding the journey
As a start point, we needed to understand the current tablet journey, and highlight key customer pain points in this journey to focus on.
We also layered on analytics at this early stage so we could understand what our most used tablet devices were.
We started by mapping out the journey, getting it up on the wall and traffic lighting key experience improvements as we went.
Once we had done this, we began to get a technical understanding from our developers on how difficult fixing some of these issues wuld be. Due to very tight time contraints and need to get an MVP live - we used this and customer insight to begin prioritising what our areas of focus should be.
Once we had done this the sketching and wireframing process begun, I worked closely with a UX designer to complete this process quickly & efficiently due to time constraints.